Frequently Asked Questions
Q: "CAN YOU EXPLAIN PRE-ORDERS?"
A: Most of our products are Limited Run which means only a certain amount of units are produced and made available. The Pre-Order guarantees that you will get your products in the event of "sell out." The Pre-Order also allows us the time we need to print bags and cans, or produce merchandise.
Q: "HOW LONG DOES SHIPPING TAKE?"
A: For Pre-Orders please refer to the estimated shipping time at the time of purchase. Again this is an estimate and may take longer due to the small batch craft roasted process.
A: In-Stock Orders please allow 3-5 business days for shipping once you've placed your order.
Q: WHAT DOES SMALL BATCH CRAFT ROASTED MEAN?"
A: Small batch craft roasted coffee is considered superior in quality, offering a distinctive taste that reflects the particular origin of the beans and the roaster’s skill in crafting the roast. It’s especially popular among coffee enthusiasts who appreciate the unique and diverse flavors that come from careful, individualized roasting. Because of this process it does add to longer lead times with fulfillment.
Q: "HOW CAN I TRACK MY ORDER?"
A: A tracking email is sent to you once the mail carrier scans your package upon pickup from our fulfillment partner.
Q: "DO YOU OFFER FREE SHIPPING?"
A: Yes! We do indeed offer free shipping on all orders over $75 after all applicable discounts are applied.
Q: "WHY DOES SHIPPING COST SO MUCH?"
A: Every product rounds out to a pound which depending on where you live can be up to $10.00. We encourage buying multiple products to save on shipping or enough products to qualify for Free Shipping.
Q: "WHERE DO YOU SHIP?"
A: We currently ship within the United States and Puerto Rico. Additionally, we are actively working on partnerships to bring our coffee to other countries in the near future.
Q: "I HAVE A PROBLEM WITH MY ORDER?"
If you have a question or a problem with your order please email: Orders@popculturecoffee.com
Q: "WHO IS POP CULTURE COFFEE?"
A: We are Pop Culture Super Fans, Collectors, Storytellers, Filmmakers, and Coffee Lovers. Check out Our Story.
Q: "DO YOU TAKE SUGGESTIONS?"
A: Yes! Please post ideas and feedback on our socials: Facebook, Twitter and Instagram.
Q: "WHOLESALE & BULK SALES?"
A: Yes! If you’re interested, please reach out to studio@popculturecoffee.com.